Get in Touch With Us
Got a question about one of the casinos we cover, spotted something that needs updating, or just want to tell us we got it right (or wrong)? This page explains how to reach the Online Casinos Canada team, what we can help with, and how long it typically takes to hear back.
The Best Way to Reach Us
Email is the most reliable channel for getting in touch. Send your message to [email protected] and a member of our editorial team will read it — there is no chatbot standing between you and a real reply. We aim to respond within two working days, though enquiries that need extra checking may take a little longer.
If you can, tell us upfront what your message relates to. A quick note such as "bonus terms question" or "payout speed correction" helps us route it to the right person and answer you faster.
What We Can Help With
Online Casinos Canada exists to help Canadian players compare online casinos on the things that matter most — payout speed, licensing, bonus terms and game selection among them. Here's where reader contact fits into that work:
- Questions about our reviews or ratings — If you want to know why a brand like Betninja or WinnerIsland ranks where it does, or how we assess payout speed across the sites we cover, ask us directly.
- Corrections and factual updates — Casino bonus terms, payment methods and licensing details change. If you notice something on the site that looks out of date, we want to fix it quickly.
- Content suggestions — If there's a Canadian casino topic you think deserves coverage, such as a new brand or a payment method we haven't addressed, let us know.
- Partnership and business enquiries — If you represent a casino brand or a related business and want to discuss working with us, introduce yourself and outline what you have in mind.
- Concerns about gambling harm — If you or someone you know is struggling with their gambling, mention this in your message. We will point you towards appropriate support resources rather than treat it as a routine enquiry.
What We Can't Do From This Page
We're an independent comparison site, not a casino operator. That means a few things fall outside what we can help with directly:
- We cannot access, close or verify your account at any casino — that has to go through the operator's own support team.
- We cannot process withdrawals, deposits or bonus credits on a casino's behalf.
- We cannot override a casino's terms and conditions, even if we disagree with how they've been applied in a particular case.
For any of the above, contact the casino directly through the support channel listed on its own site. We're happy to explain how a term is generally interpreted across the Canadian market, but the operator has the final say on your specific account.
How We Handle Your Message
Every email is read by a person on our team, not filtered through automated triage alone. Once we understand what you need, we'll either answer directly, point you to the relevant part of the site, or — if it involves a factual correction — check the detail against current sources before updating anything published.
We keep our reviews current by rechecking bonus terms, payment options and licensing status periodically, and reader feedback is one of the ways we catch things that have moved on. If you've read our take on a brand and something doesn't match what you experienced when you signed up, that discrepancy is exactly the kind of thing worth telling us about.
Looking for Something Specific First?
Before you write in, it might save you time to check whether we've already covered your question. If you're specifically looking at options outside the standard GamStop framework, our page on Best Non GamStop Casinos 2026 covers that ground in detail. For everything else — bonus comparisons, payment methods, licensing — the answer may already be on the relevant page of the site.
A Final Word on Standards
Accuracy matters more to us than speed of publishing, and reader feedback is a real part of keeping our content honest. If something we've written has misled you, or if a casino's real-world behaviour didn't match our review, we'd genuinely rather hear about it than have it sit uncorrected. Thanks for taking the time to reach out — we'll get back to you as soon as we can.